Shipping and Returns

Shipping


Retroford use various couriers, and generally provides a next day service.

Tracking numbers are available on request

 

Shipping cost is calculated at checkout by the shopping cart. Cost is calculated by the total weight of the items.

 

Returns

Products that prove to be unsuitable may be returned for a refund or exchange subject to the following conditions:

  •  Goods are received by Retroford, within 14 days of original purchase
  •  Items and their packaging are received in a re-saleable condition
  •  Items are received with a copy of your original invoice, reason for return and return reference number (ring for details)
  •  Customer is liable for carriage costs
  • Any goods returned from outside of the EU must be marked as "Returned Goods" and must NOT have a declared sales value. Retroford will not be liable for any Customs Charges on returned goods. 

Returns are subject to a 20% handling charge. Any products returned that are deemed not suitable for resale, cannot be refunded.

Retroford cannot accept any items for return, which have been specially ordered or manufactured to your personal specification.

 

The return address is:

Retroford

Unit 11 Kemp House

Brunel Road

Corby

Northamptonshire

NN17 4AU